Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
Domestic Shipping — United States
| Method | Cost | Estimated Delivery |
|---|---|---|
| Standard Shipping | Free | 5–10 business days |
All US orders ship free with a tracking number provided.
International Shipping
We ship to 27 countries including Australia, Canada, the United Kingdom, and across Europe, Asia, and the Middle East.
| Method | Cost | Estimated Delivery |
|---|---|---|
| Economy | $14.99 USD | 10–20 business days |
| Economy (orders $100+) | Free | 10–20 business days |
A tracking number is provided for all international orders. Orders of $240.00 USD or more qualify for free international shipping.
Supported Countries
Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom.
Customs & Import Duties
International customers are responsible for any customs fees, import duties, or taxes imposed by their country. HYDROYON+ is not responsible for delays caused by customs processing.
Tracking Your Order
Once your order ships, you'll receive a confirmation email with your tracking number. Please allow 24–48 hours for tracking information to update.
Lost or Delayed Packages
If your package hasn't arrived within the estimated timeframe, please contact our support team within 30 days of the estimated delivery date and we'll investigate promptly.